FAQs

Features and Functionality

Pi is a productivity app for Android smartphones/tablets, Apple® iPhone®, iPod touch® or iPad® that enables multi-page scan and capture, high quality preview and print, auto-replenishment of supplies and next-gen shopping based on barcode scan. It gives you an ability to save and organize your documents and images. It gives you freedom the freedom to print a wide range of formats from almost all your favorite mobile apps to a wide range of printers from different vendors. It simplifies and automates the replenishment of supplies so that you never run out of your supplies. And, through the barcode scan, presents an easy way to buy any of your household products on Amazon.com. Pi does these more so that you can get more out of your life.

After downloading Pi on your device, please print a test page on your printer to make sure it is compatible.

  • Word, Excel® and PowerPoint® documents (Microsoft® Office 2003, 2007 and 2010, Macintosh® versions 2004, 2008 and 2011)
  • PDF
  • JPEG (photo), PNG

In addition, Pi supports printing of webpages, and with "Paste Board" any data content that can be selected/copied.

  • You can download Pi for Apple iOS version from the Apple iTunes® store. You need to have an Apple iTunes account or create one.
  • You can download Pi for Android version from Google Play

No. Pi operates over the Wi-Fi network without the requirement to copy documents to a Microsoft Windows PC/Apple Mac computer to print.

Yes, Pi needs you to have internet access through Wi-Fi, 3G or GPRS to access your email attachments or web storage services and access our Cloud Services. This requires you to have an appropriate broadband and/or cellular service connection. Please check the applicable charges and other terms of usage of your broadband/cellular service connection.

Yes, Pi supports the following printers without Wi-Fi support:

      • Epson® printers/All-in-Ones supporting ESC/P®-R connected to a Wi-Fi router
      • HP® printers/All-in-Ones supporting PCL 3® connected to a Wi-Fi router
      • Any PostScript 3/PCL 5/PCL 6 compatible printer connected to a Wi-Fi router

Yes, you can. Pi allows you to wirelessly print to any supported printer with Wi-Fi support or that is available on a Wi-Fi network directly, or to any printer that is connected to a Microsoft Windows PC/Apple Mac computer that is available on a Wi-Fi network. You have a choice between auto-discovered and manually-configured printers.

Pi lets you print most documents in their native format directly from your Apple iPhone, iPod touch or iPad. Our goal is to make sure your printed documents retain their original formatting as if printed from a Microsoft Windows PC/Apple Mac computer and ensure high quality printouts. However, please note that there is no guaranteed support for all fonts, or minor formatting selections. If you need completely accurate prints, we recommend that you print directly from your Microsoft Windows PC/Apple Mac computer.

Just select and copy your email content into Pi's "Paste Board" and print.

(Note: You will not be able to copy and print header information.)

Pi supports wireless mobile printing of downloaded email attachments from some of the most popular email accounts (such as MobileMeSM, Yahoo®Mail, Hotmail®, Gmail™, AOL®, Microsoft Exchange, etc.) configured in the Apple Mail app. On selecting a particular attachment for preview, that document is displayed along with a confirmation to print. Upon selecting 'Print', Pi automatically prints to the default printer you have selected. To enable printing of supported Microsoft Office documents, Pi requires access to Cloud Services.

Pi lets you paste any content that can be selected and copied. Just paste the copied content onto the "Paste Board" and print. For images and web content, the pasted content is fit to page size while printing. "Paste Board" is enabled only if you are subscribed to Pi Services.

Yes, this is a key benefit of the Pi wireless mobile print app. You can print from any app using "Open in Pi", provided the document type is supported and file sharing is enabled in that app.

Yes. Pi lets you use your favorite web browser and enables printing with a few simple steps.

For printing a specific webpage, just type/copy the URL into the address bar in the app and tap 'Go'. Pi generates a preview of the webpage before you print it. You have an option to include background and linked images to the preview. However, selecting this option will considerably increase the time taken to preview and print. Webpage printing requires a valid Pi Services subscription and access to Cloud Services.

For printing webpages of logged-in/secure sessions (for e.g., an invoice of an online purchase), just select and copy the content, and use Pi's "Paste Board" to print. "Paste Board" is enabled only if you have a valid subscription to Pi Services.

Yes. Pi wireless mobile print app lets you print supported documents from web storage apps on your Apple device. You need to login to your web storage account from your iPhone, iPad or iPod touch, select the file and tap on “Open in Pi to preview and print to your printer. This feature is enabled only if you have a valid subscription to Pi Services.

Yes, Pi lets you preview and print photos from your albums, Social Networking websites as well as other apps. The table below shows how you can use Pi to print photos from various sources.

Source Print Method
Use "My Photos"
Other images stored in albums Use "My Photos"
Facebook Use "Social Networks"
Flickr™ Use "Social Networks"
Google+ Use "My Photos"
Instagram Use "My Photos"
Photobucket® Download images to albums and use "My Photos"
Picasa™ Use "Social Networks"
Shutterfly™ Download images to albums and use "My Photos"
Snapfish® Use "My Photos"
Other apps Download images to albums and use "My Photos"

Note: If you are unable to print using "My Photos", try using the "Paste Board" feature in PI.

Specifications

Pi Services provides you with the following:

  • Print Services, which consists of In Device Services and remote Cloud Services
  • Support Services, which offers you technical support via email (in English only)

Pi Services is offered in to registered users, without subscribing to Pi Services, you will not be able to print supported Microsoft Office documents, webpages or utilize the full wireless mobile printing functionality of the app. Subscription requires you to provide us with a valid email address or Facebook® or Google +™.

For more details on the terms and conditions of Pi Services, please refer to the End User License and Services Agreement.

In Device Services offered with Pi Services allows you to print supported files that do not need access to Cloud Services.

The Cloud Services offered with Pi are operated on high-availability servers on the Web. However, the Cloud Services may not be uninterrupted and their availability is subject to server and network maintenance and upgrades, or disruption due to any other unforeseen events. The remote server is a trusted website. Your data is sent via SSL and uses 128-bit encryption. However, please note that there are risks inherent in Internet connectivity that could result in loss of privacy, property and your confidential information.

For more details on the terms and conditions of Pi Services, please refer to the End User License and Services Agreement.

We expect you to use the Cloud Services for lawful purposes only. You shall not use the Cloud Services in violation of any applicable law or regulation. This includes without limitation, material protected by copyright, trademark, trade secret or other intellectual property rights used without proper authorization, and material that that is obscene, defamatory, seditious, incites racial disharmony, constitutes an illegal threat or violates export control law. In the event of a violation, we reserve the right to terminate your subscription for Pi Services.

For more details on the terms and conditions of Pi Services, please refer to the End User License and Services Agreement.

When you use the Cloud Services for printing, we store your documents on our servers only for the duration necessary to enable printing. However, we do collect certain personal data (like your email address) and usage statistics to track subscription, ensure your compliance with the terms of usage of Pi Services, and to modify/enhance our offerings.

We reserve the right, but not the obligation, to monitor any documents sent by you to the Cloud Services, to investigate any reported or apparent violation of the End User License and Services Agreement, and to take any action that we in our sole discretion deem appropriate.

For more details, please refer to the End User License and Services Agreement.

If you do not register to Pi Services, you will be able use Pi features that depend on cloud servicies such as printing Microsoft Office documents and webpages.

No, you do not need to register for Pi servicies. However you will have limited functionality available for printing.

The print performance offered by Pi depends on the memory and processing power available on your Apple device. In addition, the file size and the bandwidth available on your Wi-Fi or 3G service to download it from your email or web storage services and access Cloud Services will also determine performance. Further, while we have provisioned adequate computing capacity for Cloud Services, it is also dependent on the concurrent number of users accessing the service at that point of time.

  • Apple iPhone 5 iOS 8.0 and above
  • Apple iPhone 6/6S iOS 8.0 and above
  • Apple iPhone 7 iOS 10 and above
  • Apple iPad iOS 8.0 and above

The devices supported include Apple iPod touch®, iPhone®, iPad® and iPad® mini.

Pi supports Apple® MobileMe℠, Gmail™, Microsoft® Exchange, AOL®, Yahoo® Mail, Hotmail®, other popular email servers that can be configured using the Apple Mail app.

You can print supported documents from the web storage services by logging in to your web storage account from your iPhone, iPad or iPod touch, selecting the file and tapping “Open in Pi" to preview and print to your printer.

No. Pi cannot edit any documents on your Apple device. It only allows you to preview and print.

Pi does not support password-protected email attachments. However, you can still open the document, select and copy the content you wish to print using "Paste Board".

For printing webpages of logged-in/secure sessions, you need to select and copy the content you wish to print using Pi's "Paste Board".

Pi supports Facebook, Flickr™ and Picasa™ through "Social Networks". Most other apps including Google+, Instagram, Photobucket™, Snapfish® and Shutterfly® are supported through "My Photos".

You need to enter a valid account user name and password using "Social Networks". The credentials you provide are used to gain access to your albums and download your photos. Pi's "Social Networks" allows you to logout from your Facebook, Flickr and Picasa accounts.

Pi obtains album listing and photos from your Facebook, Flickr and Picasa accounts through "Social Networks". The downloaded information is stored in your mobile device and is updated/synced every time the album listing is accessed by you. This stored/cached information is deleted when you logout.

Wide range of printers/MFPs complying with the following:

  • Epson® printers/All-in-Ones supporting ESC/P®-R
  • HP® printers/All-in-Ones supporting PCL 3®
  • Dell, HP, Lexmark, OKI, Ricoh, Samsung, Xerox and other manufacturers compatible with PostScript ® 3 or PCL 5® or PCL 6®
  • Wi-Fi enabled or accessible via a Wi-Fi network
  • Bonjour/SNMP enabled

You can use any paper type including photo paper that is supported by your printer. Results may vary, as Pi is not using the highest available resolution of the printer.

Pi prints all documents at 216 DPI.

Pi offers different print options based on the item selected by you for printing.

For documents, PI (Apple iOS Version) offers the following print options:

  • Paper size to be used: Letter, A4, A5
  • No. of copies
  • Page Range
  • Duplex Printing
  • Color options: Color, Black & White
    (You can set default values for paper size and color options.)

For images, it offers the following print options:

  • Image size/Paper size to be used: 5"x7", 4"x6", 3.5"x5", Letter, A4
  • No. of copies
  • Duplex Printing
  • Color options: Color, Black & White
    (You can set default values for paper size and color options)
  • Image Orientation: Auto rotate

Pi limits file sizes to 5 MB.

The Pi wireless mobile print app will terminate if you answer the call. However, the print data that has been sent to the printer until then will be printed.

Warranty

Pi wireless mobile print app is offered with no warranty. All updates and upgrades are offered at the discretion of Thinxtream..

Setup and Usage

In Pi, you will need to provide a valid email address or with your Facebook or Google + login credentials, to register and use Pi Services. This will enable printing of supported Microsoft Office documents, webpages and utilize the full wireless mobile printing functionality. In case you don't provide the requested information, Pi can still function on your Apple device with limited functionality.

The general process is as follows:

  • Ensure that your Apple device has internet access through either Wi-Fi or 3G network (through your broadband/cellular service connection) to purchase apps from the iTunes® store.
  • Download Pi from the iTunes store.
  • Register by submitting a valid email address or with Facebook or Google + login credentials.
  • Ensure that your Apple device and the printer (either directly or through the Microsoft Windows PC/Apple Mac computer) are on the Wi-Fi network. If not, follow the instructions on either the Apple device or printer to setup correctly.
  • Run Pi. Ensure that your Apple device has internet access through either Wi-Fi or 3G network for accessing your email and the Cloud Services (if needed). Also, ensure that your Apple device has access to the printer over Wi-Fi.
  • For email:
    • Configure email using the Apple Mail app.
    • Open the mail using the Apple Mail app.
    • Press and hold the supported file attachment.
    • You will get a pop-up to "Open in Pi".
    • Once open, you can preview and print.
  • For shared documents from other apps:
    • Press and hold the supported file attachment.
    • You will get a pop-up to "Open in Pi".
    • Once open, you can preview and print.
  • For photo/image printing:
    • For photos:
      • In "My Photos", select and add the photos from the Camera Roll.
      • Preview, resize through zoom (if needed) and print.
  • For photos in Facebook, Flickr™ and Picasa™:
    • In "Social Networks", select the social website and login.
    • Browse and select the photo(s) to be printed.
    • Preview and print.
  • For photos in Google+, Instagram, Photobucket™, Snapfish®and Shutterfly™ and other apps:
    • Save the photo(s) to "Albums" if it has not been auto-saved.
    • In "My Photos", select and add the photo(s) from the Camera Roll.
    • Preview, resize through zoom (if needed) and print.
  • For images:
    • Save the images to "Albums".
    • In "My Photos", select and add the images from the Camera Roll.
    • Preview, resize through zoom (if needed) and print.
  • For webpage printing:
    • Type/copy the URL you wish to print into the address bar and hit 'Go'.
    • Choose to add background and linked images to the preview.
    • Pi generates a preview of the webpage and you can print the same.
    • For secure webpages/authorized sessions, select and copy the content into "Paste Board" to print.
  • For web storage printing:
    • Select the storage app and login to your account.
    • Select the file that needs to be printed.
    • Tap on "Open in PI".
    • Preview and print.
  • For "Paste Board" printing:
    • Select and copy the content you wish to print.
    • Paste it in the "Paste Board".
    • Print.

No. Pi can only print via Wi-Fi networks to supported printers.

No. Pi supports printers without built-in Wi-Fi capability, which are connected:

  • to a Wi-Fi router (printer must be one of the PI supported printers - refer to Specifications)
  • to an Apple Mac computer that is available through a Wi-Fi network
  • to a Microsoft Windows PC that is available through a Wi-Fi network with a Microsoft Windows Server
  • to a PC running Microsoft Windows Server software that is available through a Wi-Fi network

If your printer is a Pi supported printer (refer to Specifications), and is available on the Wi-Fi network, then Pi should automatically discover it. If not, please add it manually.

If your printer is a Pi supported printer (refer to Specifications), and is on the Wi-Fi network but is not discovered by Pi, you have to enter the printer name and a valid IP address. Once added, you can validate to check the availability of the printer. Once validated, your printer is ready to use.

Back button will cancel the job. You can also terminate the Pi application with the (Main menu) center button on the Apple device.

If you check the option, all background and linked images in the webpage will be added to the preview. This will considerably increase the time taken to preview and print files.

You can access the Cloud Service if you have a valid Pi Services subscription and have access to a Wi-Fi or 3G or GPRS network.

You can mail any iWork application file (Keynotes or Numbers or Pages) to your email account and use Pi to print. Here are the steps you should follow:

  • In the iWork application view, locate the file you want to print, scrolling until it is in the center of your Apple device screen, and then tap.
  • Tap 'Send via Mail' and then choose the PDF document format.
  • In the email message that appears, type your email address (that is configured in PI) and a message (if needed), and then tap 'Send'.
  • Open Pi and select the email account to which you have sent the iWork application file.
  • Access the file and print.

Troubleshooting

Our PIN email should be delivered to your email account within a few minutes of registration, subject to Internet traffic conditions. If you are using the Chinese (Simplified), Japanese or Korean version of the app, please ensure that your email address is entered using the International English keyboard.

If you have not received it after a reasonable wait, please follow these instructions:

  • Your custom email filing rules may have moved our PIN email from the Inbox to one of your email Folders. Please check all your email Folders.
  • Occasionally, your email account or internet service provider may classify our PIN email as Spam or Junk. Please check your Spam or Junk email folders and add our email address to your Safe Senders list.
  • If you still have not found our PIN email, it may be lost or blocked by your internet service provider. Please contact our support for assistance by clicking here and note the following:
    • Do not forget to provide the email id you supplied during registration to help us retrieve your PIN. Without this, we will not be able to validate you.
    • In addition, in your support request (in the additional details section), please provide us with an alternate email id (such as a Gmail, Hotmail or Yahoo mail id). This is to ensure that our email reaches you.
  • You may also use your Facebook or Google + login credentials login to register for Pi services.

Follow the directions in your Printer User Manual or the Quick Start Guide.

Please ensure that:

  • Your printer is a Pi supported printer (refer to Specifications).
  • The printer has been setup using Wi-Fi guidelines as per the Printer User Manual.
  • The printer is turned ON.
  • Your printer is connected to the same network as your Apple iPhone, iPod touch or iPad.
  • If you know your printer's IP address, it can be entered manually.

Pi does not store manually added printers. It has to be re-entered.

Your Pi Services subscription might have expired. Please check the validity of your subscription under "Buy Services".

This can occur due to either of the following:

  • You have chosen to not register for Pi Services, restricting its wireless mobile printing functionality. Complete the registration process as instructed to access the full functionality including printing Microsoft Office documents.

Sometimes when you are in an authorized session and try to print, the URL request sent to the web server will get rejected as the logged session cannot be validated and will result in an error. For such pages, select and copy the content you wish to print from your browser and use Pi's "Paste Board" to print.

Complex webpages with several or dynamic elements may not preview or print accurately in the current release of Pi.

You might have checked the option to download background and linked images. Enabling this option will considerably increase the time taken to generate a preview as there is much more content to add to the preview. Uncheck the option and try again.

Yes, sometimes all copied content does not get pasted into "Paste Board". Alternatively, if you are in a non-secure session, you can print using "Webpage Printing".

You may not be able to print photos from your Facebook, Flickr or Picasa account due to the following:

  • You have not registered for Pi Services. Complete the registration process as instructed to access full functionality including printing photos from social media.
  • You may not have access to your account due to network problems. Check your network connection.
  • Your credentials may be incorrect. Try re-entering them in "Social Networks".

Open the printer tray, reset the tray slot and replace the existing paper with the required size.

Print to any size smaller than the paper available in the printer. Else, the content in your document that is beyond the paper size may not get printed.

Please refer to your printer manual to check if your printer supports duplex printing.

You will need to clear the jam and once that is done, the printer will restart printing. The print job may need to be re-initiated.

This depends on the size of the job. One-page documents should be saved in your printer's memory and would normally print after a paper reload. For longer documents or color images, they may have to be resent.

You need to register yourself with the data requested by the Pi wireless mobile print app to activate your registration for Pi Services and print supported Microsoft Office documents, webpages and utilize the full wireless mobile printing functionality. The registration data is required to track your subscription period and monitor usage per the terms and conditions. In case you don't want to register, then you may still use all Pi features that do not require access to Cloud Services.

Please Rregister for Pi Services as instructed and use the app for printing Microsoft Office documents and webpages.

For any support on Pi that you may need, please click here. We will provide you with the required support via Email.